REFUND POLICY

At Reveal, we strive to provide personalized, comprehensive care to help you achieve sustainable, long-term results. Accountability is a fundamental component of our program’s success in helping you achieve this. We understand that circumstances can change, and we aim to accommodate your needs as fairly as possible. Below are the terms of our refund policy:

Cancellation Within 3 Days of Purchase 

Full Refund: If no services have been provided (initial consultation has not taken place yet), then a full refund will be provided if requested within 3 days of purchase.

Cancellation 14 Days From Date of Purchase

Payment Plans

If you are using a payment plan (e.g., Care Credit), approved refunds will be processed through the financing provider based on their terms and conditions.

The Weight Loss Program is non-refundable beyond 14 days from the original date of purchase

Extenuating Circumstances

We understand that unforeseen circumstances such as serious medical conditions (including pregnancy), family emergencies, military deployments, or other situations beyond your control may prohibit your continued participation in the program. In such cases, you may be eligible to pause and resume the program later. Accountability is an important part of the weight loss program, so this option is not available unless a compelling reason exists. Each case will be carefully considered.

• To make a request to pause the program, please provide documentation (e.g., a letter from your primary care provider, military orders, or family emergency documentation) along with your request. All requests will be reviewed and responded to within 10 business days.

How to Request a Refund or to Pause the Program

All refund requests must be submitted by email. Messages to the provider will not be considered a formal request. Please email your request to [email protected] and include the following information:

Patient Information:

Full Name: _______________________________________

Date of Birth: _______________________________________

Contact Number: ____________________________________

Email Address: ______________________________________

Program Purchase Date: ________________________________

Requesting: ____ Refund  ____ Temporarily Pause Program

Reason for Request to Pause Program:

☐ Serious Medical Condition (includes pregnancy)

☐ Family Emergency

☐ Relocation/Military Deployment

☐ Other (please specify): ___________________________________

Details of Extenuating Circumstances:

Description: Briefly describe your circumstances and why you are unable to continue the program:

**Please attach documentation to email**